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This Privacy Policy explains how Jet CX collects, uses, discloses, and protects personal information.
Jet CX Privacy Policy Effective date: 17 December 2025 Jet CX (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in an open and transparent way, consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date

Privacy. Protected.

What personal information we collect
Depending on how you interact with us, we may collect
  • 'Identity & contact details: name, email, phone number, job title, organisation
  • Business/project details: operational needs, workflows,
  • Stakeholder inputs, outcomes and feedback relevant to delivery
  • Communications: emails, call notes, meeting notes, support requests
  • Billing information: invoices, payment status, transaction references (we do not aim to store full card details)
  • Website/technical data: IP address, device/browser information, cookie preferences, and analytics events (where enabled)
Why we collect, use, and sometimes disclose personal information
We collect and use personal information to:
  • Respond to enquiries and provide proposals/quotes
  • Deliver consulting services and agreed deliverables
  • Manage accounts, invoicing, and payments
  • Provide post-deployment support and service communications
  • Improve our services and internal operations
  • Comply with legal obligations and manage risk

Disclosures

Overseas disclosures
Some service providers we use may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate protections are in place consistent with the APPs.
Cookies and analytics
Our website may use cookies and similar technologies to operate the site, remember preferences, and (where enabled) understand website usage. You can manage cookies via your browser settings and any on-site cookie controls we provide.
Data security and retention
Jet CX takes data security and privacy extremely seriously. We take reasonable steps to protect personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. Safeguards may include access controls, least-privilege permissions, secure storage practices, and limiting access to personal information to people who need it for service delivery and business operations. We retain personal information only for as long as necessary for service delivery, legal, and operational purposes. When it’s no longer required, we take reasonable steps to securely delete or de-identify it.

Privacy, data protection & cybersecurity

We comply with the Privacy Act 1988 and Australian Privacy Principles (APPs) and adhere to the Notifiable Data Breach Scheme. Jet CX maintains secure systems, controlled access, and robust data-handling practices to protect personal and commercially sensitive information.

Privacy built into our process

How we collect your personal information
There are a few ways we can collect your Personal Information, when you:
  • Submit a form
  • Request a call-back
  • Contact us directly
  • Work with us during delivery (e.g., workshops, process mapping, documentation)
  • Browse our website (vis cookies/analytics where enabled)
Who we may share your information with
We may disclose personal information to trusted third parties only where reasonably necessary to operate our business or deliver services, such as
  • CRM and customer support tools
  • Cloud hosting, file storage, and collaboration platforms
  • Analytics providers (where enabled)
  • Payment processing providers (for billing/collections)
  • Professional advisers (legal/accounting)
  • Regulators or authorities where required or authorised by law
Direct Marketing
If we send marketing communications, we aim to comply with
Australia’s Spam Act requirements (consent, clear sender identification, and an easy unsubscribe). You can opt out at any time.

  • Access and correction

    You can request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. It can take upto 30 days for access

  • Privacy concerns and complaints

    If you have a privacy concern, please contact us first and we’ll work to resolve it. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC generally expects you to raise the issue with the organisation first (and allow time for a response) before lodging a complaint. Contact us. Email: legal@jetcx.com.au

Our stance: we don’t sell your personal information.

Jet CX does not sell your personal information. We do not sell, rent, or trade personal information to third parties for profit or for their direct marketing purposes. Period!
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Refinement & Practical Usability Jet CX engagements include a defined refinement period to address practical usability feedback identified during live or simulated use. Refinements are limited to the agreed scope and intended to improve clarity, usability, or alignment with documented requirements. Requests that materially change scope, add new processes, or extend beyond the refinement period will be quoted separately.