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Pricing at Jet CX
Fixed-price CX support, delivered in simple tiers
We stand behind our work
and refine it where real-world use demands it.
Jet CX helps organisations fix practical CX problems — the kind that frustrate customers and slow frontline teams down.
No open-ended consulting. No surprise invoices. No CX theatre.
How our pricing works
- We use fixed-price tiers so you always know:
- what level of support you’re getting
- what it costs
- and where the work starts and ends
- Each tier is:
- fixed price
- clearly scoped
- focused on real, operational outcomes
🌱 Tier 1 - CX Essentials
from $2000
Best for: Small teams or first-time CX buyers who need clarity before acting.
- What we do
- Targeted CX health check
- Review of one key workflow or knowledge area
- Identification of the biggest CX friction points
- Clear prioritisation of issues
- What you get
- A plain-English summary of what’s not working
- The highest-impact CX problems affecting customers and agents
- Practical recommendations (not theory)
- Clear next steps — no obligation to continue
🔧 Tier 2 - CX Improvement
from $6000
Best for:Teams feeling real pressure and needing practical CX fixes.
Best for:Teams feeling real pressure and needing practical CX fixes.
- What we do
- CX health check
- Workflow clean-up across key journeys
- Escalation and handoff clarity
- Knowledge tidy-up for priority topics
- Frontline usability checks
- What you get
- Clearer ways of working
- Less agent guesswork
- Fewer avoidable escalations
- Immediate, practical CX improvement
🚀 Tier 3 - CX Stabilisation
from $9,000
Best for:Growing teams or contact centres that need CX improvements to stick.
Best for:Growing teams or contact centres that need CX improvements to stick.
- What we do
- CX health check
- Workflow and knowledge improvements
- Clear CX ownership and decision rules
- Change intake and prioritisation setup
- Practical CX service-health measures
- What you get
- Sustainable CX improvements
- Clear accountability
- Less reliance on heroics
- A CX setup that scales as you grow
Jet-start: Setup Package
from $15,000
Setting up a new contact centre?If you’re building a contact centre from scratch, or standing up a new service team? Jet CX offers a single, all-in CX setup package to get the foundations right from day one.
Best for:Start-ups, scale-ups, new in-house contact centres, or organisations bringing service back from a BPO
Best for:Start-ups, scale-ups, new in-house contact centres, or organisations bringing service back from a BPO
- What’s included:
- CX foundations
- CX health and readiness check
- Service scope and contact drivers
- Early risk and friction identification
- Workflows & decision support
- End-to-end frontline workflows
- Clear decision paths for agents
- Escalation and handoff rules
- Knowledge & enablement
- Knowledge base structure
- Article templates
- Plain-English content standards
- Ownership & governance
- Clear CX ownership model
- Change intake and prioritisation setup
- Practical service-health measures
- What you get:
- A contact centre that’s set up to scale, not patched later
- Clear ways of working for agents from day one
- Fewer avoidable escalations and rework
- CX that doesn’t rely on heroics
- A strong foundation before volume and pressure hit
What this package doesn’t include:
- To keep scope tight and pricing fair, this package does not include:
- Hiring or recruitment
- WFM or rostering
- System implementation
- Ongoing BAU ownership
These can be discussed separately .
Optional: Short-term support
For teams that want help while changes land.
This is optional, time-bound support — not ongoing consulting or BAU ownership.
This is optional, time-bound support — not ongoing consulting or BAU ownership.
Starter Support
$2,000 per month — up to 4 days
- Best for:
- clarifying delivered work
- light implementation help
- small adjustments as teams adapt
Momentum Support
$3,500 per month — up to 8 days
- Best for:
- active rollout periods
- real-time CX questions
- supporting teams under pressure
Stabilisation Support
$5,500 per month — up to 12 days
- Best for:
- short-term intensive support
- bedding down new ways of working
- avoiding escalation spikes during change
- Support boundaries (clear and explicit)
To keep support fair and effective:
- Support days are scheduled in advance
- Unused days do not roll over
- Support relates only to previously delivered work
- This does not include ownership of BAU operations
- New CX programs or redesigns are quoted separately
- This ensures support remains helpful — without becoming open-ended consulting.
Our Promise
Love it — or we’ll tune it
Within 30 days of handover, we’ll refine what we’ve delivered if anything isn’t landing clearly for your frontline team.
This covers clarity and usability, not new scope.
Our job isn’t done until it works in the real world