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A legal disclaimer - Terms and Conditions
These Terms and Conditions set out the basis on which Jet CX provides its services to you. By engaging Jet CX, accessing our website, or using our services, you acknowledge and agree to be bound by these Terms, as amended from time to time.
Nothing in these Terms is intended to exclude, restrict or modify any non-excludable rights or guarantees you may have under the Australian Consumer Law or other applicable legislation. To the extent of any inconsistency, your non-excludable statutory rights will take priority over any conflicting provision in these Terms.
Nothing in these Terms is intended to exclude, restrict or modify any non-excludable rights or guarantees you may have under the Australian Consumer Law or other applicable legislation. To the extent of any inconsistency, your non-excludable statutory rights will take priority over any conflicting provision in these Terms.
1) Definitions
- Client means the person or entity purchasing services from Jet CX.
- Jet CX, we, us, me, our means Jet CX
- Services means the consulting services described in a Proposal/SOW (e.g., process mapping, SOPs, knowledge uplift, QA foundations, training frameworks)
- Deliverables means the outputs we agree to provide (documents, frameworks, templates, process maps, etc.).
- Proposal / SOW means the document that outlines scope, timeline, fees, assumptions, and inclusions/exclusions.
3) Engagement, scope, and change control
- 3.1 Scope: Services and Deliverables are limited to what is described in the Proposal/SOW.
- 3.2 Out of scope: Any work not explicitly included is out of scope and may require a variation.
- 3.3 Variations: Changes must be agreed in writing (email is acceptable). We’ll confirm any impact on fees, timeline, and Deliverables before proceeding.
- 3.4 Assumptions: Any stated assumptions in the Proposal/SOW form part of the scope and pricing.
2) Order of precedence
- Signed MSA (if any)
- Signed/accepted SOW
- Accepted Proposal / Quote
- These Terms
- Any other documentation or emails (unless expressly agreed in writing
4) Delivery model and project governance
- 4.1 Services may include discovery, workshops, interviews, documentation builds, process redesign, implementation guidance, and stabilisation support.
- 4.2 The Client will nominate a primary contact with authority to provide inputs, approvals, and decisions.
- 4.3 Delivery timeframes depend on timely access to stakeholders, systems (where required), and approvals.
7) Fees, invoicing, milestones, and payment
7.1 Fees: Fees are as set out in the Proposal/SOW and may be structured as a fixed fee, milestone-based, time-based, or a combination (as agreed in writing).
7.2 Deposit: Unless otherwise agreed in writing, Jet CX may require an upfront deposit before commencing work or reserving project capacity. Deposit amounts and timing will be stated in the Proposal/SOW or invoice.
7.3 Milestone billing: Projects are typically invoiced in 30-day milestones (every 30 days from commencement or the agreed billing start date), unless an alternative milestone schedule is agreed in writing.
7.4 Negotiated terms: Payment structure, milestone dates, and deposit requirements may be negotiated and confirmed in writing prior to commencement. 7.5 Payment terms: Unless otherwise stated on the invoice or agreed in writing, invoices are payable within 30 days of the invoice date.
7.6 GST: GST will be applied where required and will be identified on invoices.
7.7 Expenses: Any approved travel or third-party costs will be disclosed and agreed in writing in advance (or included in the Proposal/SOW).
7.8 Overdue invoices: If invoices become overdue, Jet CX may pause
delivery until accounts are brought up to date. We may also charge reasonable costs of recovery where permitted.
9) Complimentary post-deployment support
If your project is eligible, Jet CX includes complimentary post-deployment support for up to 4 weeks from agreed go-live (or delivery completion). This support is intended for stabilisation and minor refinements within scope, not new scope builds.
11) Confidentiality
11.1 Each party must keep the other party’s confidential information confidential and only use it for the engagement.
11.2 Confidential information may be disclosed where required by law or a regulator.
11.3 Confidentiality obligations continue after termination.
13) Security
Jet CX takes reasonable steps to protect information provided during delivery. However, no method of storage or transmission is 100% secure, and the Client acknowledges there is always some level of risk when sharing information digitally.
8) Rescheduling and cancellations
8.1 Rescheduling: We’ll do our best to accommodate reasonable rescheduling requests.
8.2 Short notice: If the Client cancels a booked workshop/session with less than 48 hours’ notice, Jet CX may charge a reasonable fee (or treat the session as delivered) to cover allocated time.
8.3 Deposit and milestone implications: If sessions are rescheduled or the project timeline changes due to Client availability, Jet CX may adjust milestone dates accordingly. Deposits and milestone payments remain payable for work completed and time reserved, unless otherwise required by law or agreed in writing.
10) Intellectual property and licences
10.1 Jet CX IP: Jet CX retains ownership of its pre-existing materials, templates, methods, and know-how.
10.2 Client IP: The Client retains ownership of its pre-existing materials, brand assets, and confidential information.
10.3 Licence to Client: Upon full payment, Jet CX grants the Client a non-exclusive, non-transferable licence to use the Deliverables internally for business operations.
10.4 No resale: The Client must not resell, publish, distribute, or provide Deliverables to third parties as a commercial product without Jet CX’s written permission, unless expressly agreed in writing.
10.5 Third-party materials: Any third-party content remains subject to third-party terms/licensing
12) Privacy and data handling
12.1 Jet CX will handle personal information in accordance with its Privacy Policy. 12.2 The Client is responsible for ensuring it has the right to share any personal information or data it provides to Jet CX for service delivery.
12.3 Where system access is required, the Client will provide appropriate access and permissions and may revoke access once services conclude.
14) Subcontracting
Jet CX may use subcontractors to deliver parts of the Services, provided Jet CX remains responsible for delivery and ensures subcontractors are bound by appropriate confidentiality obligations
15) Indemnity (Client Responsibilities)
The Client indemnifies Jet CX for claims arising from:
- the Client’s breach of these Terms
- Instructions provided by the Client that are unlawful or infringe third-party rights
- The Client’s implementation or use of Deliverables in a manner outside the intended scope/purpose'
16) No guarantee of outcomes
While we aim to improve operational clarity and consistency, outcomes depend on factors outside our control (systems, adoption, staffing, customer behaviour, third parties). Jet CX does not guarantee specific performance outcomes unless expressly stated in a signed SLA
17) Limitation of liability
17.1 To the maximum extent permitted by law, Jet CX is not liable for indirect or consequential losses (including lost profit, lost revenue, loss of goodwill, or loss of opportunity)
17.2 Jet CX’s total liability for any claim relating to the Services is limited to the amount paid (or payable) by the Client for the specific Services giving rise to the claim, unless otherwise required by law.
17.3 Nothing in these Terms excludes rights that cannot be excluded under applicable consumer law
18) Service standard and disclaimers
18.1 Jet CX will provide Services with due care and skill and in a professional manner.
18.2 Jet CX is not an auditor and does not provide formal audit services, legal advice, or financial advice.
18.3 Any timelines are estimates unless expressly guaranteed in writing.
19) Termination
19.1 For convenience: Either party may terminate with 14 days’ written notice (unless your SOW says otherwise).
19.2 For breach: Either party may terminate immediately for material breach not remedied within 7 days of written notice.
19.3 Effect of termination: The Client must pay for work performed up to termination, plus any approved non-cancellable costs incurred
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