Our Team
Joshua
Founder / Managing Director
Professional experience
Joshua is the driving force behind Jet CX: a frontline process specialist who helps inbound contact centres run smoother, faster, and more consistently without touching the “backend systems.” He’s all about practical, real world workflow design that makes life easier for agents and delivers better outcomes for customers.
With deep experience leading and supporting high volume customer care environments, Joshua has managed and coached teams of telephony agents, lifted performance through clearer playbooks, and improved day to day operations by simplifying what people actually do on the phones, step by step. He brings a sharp eye for what breaks in the customer journey (and why), then turns it into stable processes, smarter escalations, and knowledge that teams can actually use. Josh graduated his Masters of Business Administration from Melbourne Business School in 2019.
At Jet CX, Joshua blends flexible leadership capability with hands on operational thinking building frameworks that reduce firefighting, improve consistency, and help teams feel confident in every interaction.
Rhys
Chief of Finance & Marketing
Professional experience
Rhys is Jet CX’s CFO and Head of Marketing, bringing a rare blend of commercial discipline and brand-driven thinking. With degrees in Psychology and Accounting, plus a Master of Business Management (Digital Communications) from Monash University, he combines deep insight into customer behaviour with strong financial governance and strategic marketing execution. Rhys helps shape Jet CX’s growth by translating complex goals into clear plans—strengthening pricing strategy, financial performance, and brand presence across digital channels, while keeping everything grounded in measurable outcomes and long-term sustainability.
Dylan Jason-Henry
CX Consultant Specailst
Laura Kealing
Team Lead -
Risk & Compliance
Matthew Henry
Team Lead -
Growth & Insights
Amanda Wea
People & Culture Manager
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Richard Lund
HR & Recruitment Lead
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Jet CX Team