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Booking Policy
Effective date: 17 December 2025 Jet CX (“we”, “us”, “our”)
This Booking Policy applies to all bookings with Jet CX (including discovery calls, consults, workshops, and delivery sessions), unless varied in writing. A Legal Disclaimer - Booking Policy By booking a call, workshop, or consulting session with Jet CX, you acknowledge and agree that: General information only: Any discussion during a booking (including discovery calls) is general in nature and does not constitute legal, financial, HR/IR, compliance, or audit advice. Jet CX is not an auditor and does not provide formal audit services., No guaranteed outcomes: We aim to provide practical guidance and deliverables, however results vary depending on factors outside Jet CX’s control (including your systems, staffing, internal approvals, customer behaviour, change adoption, and third-party providers).Scope confirmed separately: A booking does not create a binding service engagement unless and until scope, fees, and deliverables are confirmed in writing (Proposal/SOW/MSA) and accepted by both parties. Client responsibility: You are responsible for your internal decisions and implementation of any recommendations. You should seek independent professional advice where required. Confidentiality and privacy: Information shared during a booking is handled in line with our Privacy Policy. Please avoid sharing unnecessary sensitive personal information.Recording: Meetings are not recorded unless we notify you in advance and you consent.

You're booked in.

1) Booking types:
Jet CX bookings may include:
  • Discovery / intro calls (initial discussion and suitability)
  • Paid consults (targeted advice session, where offered)
  • Workshops / delivery sessions (project sessions under an agreed Proposal/SOW)
  • Follow-ups / stabilisation support (including eligible post-deployment support)
2) Confirmation
A booking is confirmed once:
  • You receive a confirmation email/calendar invite from Jet CX, and
  • Any required deposit or payment (if applicable) is received.

Clauses 3 - 7

3) Pricing and payment
Discovery calls: Generally no charge unless stated otherwise.
Paid sessions (if applicable): Fees and payment terms will be confirmed at booking. Project sessions: Usually delivered under a Proposal/SOW with deposits and/or milestone invoicing. Jet CX may require an upfront deposit to reserve capacity (or as negotiated). Where invoices apply, standard payment terms are 30 days, unless otherwise agreed in writing
4) Rescheduling
We understand things change—rescheduling is allowed. Please provide at least 48 hours’ notice where possible. If we need to reschedule, we will offer the next available times.
5) Late Arrivals
If you arrive late, we’ll do our best to use the remaining time effectively. If you are more than 10 minutes late to a short call (e.g., 20–30 minutes), Jet CX may treat it as a no-show at our discretion.
6) Cancellations and no-shows
Cancellations with less than 48 hours’ notice may incur a reasonable fee or forfeiture of the session (where a paid booking applies), due to time reserved. No-shows may be charged as delivered (for paid bookings), or may require prepayment to rebook.
7) Work allocation and preparation
For workshops/delivery sessions, Jet CX may undertake preparation work beforehand (reviewing materials, drafting, analysis). If a session is cancelled late, preparation time may still be billable (where applicable under your Proposal/SOW).

8) Eligibility for complimentary post-deployment support

Where your project is eligible, Jet CX provides complimentary post-deployment support for up to 4 weeks from agreed go-live or delivery completion. This support is for stabilisation and minor refinements within scope, not new scope builds.
9) Confidentiality and data sharing
We treat information shared in bookings as confidential and handle personal information in line with our Privacy Policy. Please do not share sensitive information unless necessary. If sensitive information must be shared, we can discuss safe handling options.
10) Changes to this policy
Jet CX may update this Booking Policy from time to time. The latest version will be available on our website. Booking enquiries: hello@jetcx.com.au Policy enquiries: legal@jetcx.com.au