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Navigating excellence in business consultancy and innovation

We are proud to introduce one of its kind to this industry. Our ''Make-It-Right Commitment''

Love it, or We’ll tune it

If it’s not landing the way it should, we’ll tune it.Within 30 days of handover, you can request a complimentary refinement round to ensure the deliverables are practical, clear, and usable for your frontline team. Our job isn’t “done” until it works in the real world..

How it works

Tell us within 30 days of delivery what isn’t landing* (simple examples help tickets, screenshots, call notes).

We’ll check it against the agreed scope and acceptance criteria. Then we’ll run a Make-It-Right Sprint to refine the deliverables until they’re clear, usable, and frontline-ready.

The fine print

*To be Eligible

To be eligible for this offer. The client must:
  • Have had provided agents continuous proper training and development to know how to locate, correctly use the document/process that is the subject of matter (evidence will be requested)
  • Have had given said clients CX team between 14--30 days to settle in to a new item that is the subject of matter before applying for a refinement.
  • Show sufficent evidence to show symptoms still persist before requesting a refinement.
What's included
Refinements to Jet CX deliverables such as:
  • Frontline workflows & decision trees
  • Knowledge base articles & scripts
  • Escalation steps & handover rules
  • Macros/templates & comms guides
  • QA checklists and coaching aid
What's Not included
To keep it fair, this promise doesn't cover:
  • New requirements introduced after sign-off (new scope)
  • Major changes caused by internal processes not being followed post-deploy
  • Delays where we’re waiting on access, approvals, or required info from your side
  • Backend system rebuilds or custom software development (unless agreed in writing at the initial contract/SLA)
Bottom line: If it’s in scope and it’s ours, we’ll fix it—so your team can run smoother, faster, and with confidence.