We get that compliance means a lot
17/12/2025
Jet CX confirms compliance with the following key obligations:
Jet CX is committed to operating with integrity, transparency, and full compliance with all applicable Australian laws and industry regulations. Our compliance framework ensures that the services we deliver—ranging from customer experience optimisation to BPO support and retail-sector consulting—are designed and executed in accordance with strict legal, privacy, and operational standards.
Privacy, Data Protection & Cybersecurity
We comply with the Privacy Act 1988 and Australian Privacy Principles (APPs) and adhere to the Notifiable Data Breach Scheme. Jet CX maintains secure systems, controlled access, and robust data-handling practices to protect personal and commercially sensitive information.
Australian Business and Corporate Law
Jet CX complies with the Corporations Act 2001, Australian Consumer Law (ACL), Fair Work Act 2009, and all relevant taxation and record-keeping requirements.
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Communications & Marketing Practices
Jet CX upholds all obligations under the Spam Act 2003, Do Not Call Register Act, and Electronic Transactions Act to ensure lawful customer engagement.
Workforce Safety & Employment Standard
Jet CX maintains compliant WHS frameworks suitable for hybrid and remote environments and ensures all employment practices meet national standards.
Regulated Industry Requirements (including Energy)
Where services are provided to energy retailers, distributors, or other regulated sectors, Jet CX aligns operations with the National Energy Retail Law (NERL), National Energy Retail Rules (NERR), state codes of practice (including Victoria), and where applicable, the Security of Critical Infrastructure Act 2018.
Ethical Conduct & Quality Assurance
All Jet CX processes, recommendations, and CX services adhere to ethical standards, AS/NZS 10002 complaint-handling guidelines, and transparent, accountable operational methods.
Jet CX commits to ongoing compliance monitoring, continuous improvement, and maintaining the highest professional standards in all interactions with clients, partners, and customers.
Joshua Davies
Director
Jet CX